After many decades in the business, we understand that sometimes things aren’t always right.  

If you are unhappy with your order for any reason, we will exchange it or refund your money.

 We happily accept goods for return or exchange on the following basis.

1. The product is returned within 14 days of receipt.

2. All tags are still attached to the item(s).

3. All of the original packaging for the item is in reusable condition.

4. The product has not been worn and remains in brand new condition.

5. The original receipt or a copy of the receipt must be included with the returned item(s).

6. We are not able to refund or replace any items that have had alterations.

7. Goods sold in sealed packaging, eg underwear, can only be returned if unopened. Please check the packaging carefully as an opened product is deemed unhygienic and therefore cannot be returned for refund or credit.

8. Unless the item is faulty or damaged, you will be responsible for the for cost of return shipping.

9. Online purchases may be returned or exchanged directly to our store.

 

Address returns to:

Gleesons Mercery Online,

4 Maryland Street,

Stanthorpe Qld 4380

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Please include the receipt and a note with what you are after (refund or exchange and what size colour you are wanting) Once we receive the item, we will give you a call to arrange the freight. If requesting a refund, we may keep the cost of the original freight if the product had free freight. 

Your refund or credit will be processed within 10 business days of receipt of the returned item(s), via the same method payment originally made. If you paid using a gift voucher, it will be credited to you as a credit voucher.

 

If you'd like to exchange for a different size or product, please contact our team on 07 4681 144.  We can ensure that we have the product you need in stock and hold it for you until we receive the original product from you. All costs of returns and resends are to be paid by you. If a product is reordered with a customer, sending to the same address or information across both orders cross references after requesting a refund we will hold the product until we receive the freight payment. The free freight we offer on products is to give the best value to our customers, therefore this will only be offered on original orders.